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Terms of Service

The agreement between you and my-cbt.

Last updated: 2026-05-13

These terms govern your use of the my-cbt portal application and any optional add-ons. By subscribing or using the application, you agree to them. If you are agreeing on behalf of a practice or company, you confirm that you have the authority to bind it.

In this document, “you” means the subscribing therapist or practice. “We”, “us” and “my-cbt” mean the company that licenses the my-cbt application. “Portal” means the my-cbt application as installed on your domain.

1. What my-cbt provides

my-cbt is a CBT practice management application that we deploy on a Cloudflare account registered in your name, served on a domain you choose. The application code runs from a codebase we maintain. Updates are released to your install automatically.

The service consists of:

  • the portal application and its ongoing updates
  • technical support for issues caused by the application
  • the optional Coaching add-on described in section 13

2. Your account and credentials

You provide accurate registration details and keep your login credentials confidential. You are responsible for all activity under your account. Notify us at [email protected] promptly if you suspect unauthorized access.

You are at least 18 years old, legally able to enter into this agreement and using my-cbt for your own clinical practice.

3. Where the portal lives

We create a Cloudflare account using your email address, provision your install in it and transfer the account to you. After transfer, you set the password and become the sole administrator. The Worker, the database and any storage that make up your install live inside that Cloudflare account. You do not pay Cloudflare for the resources used by a typical solo practice. The free tier covers them. Any usage beyond the free tier or any paid Cloudflare feature you opt in to is between you and Cloudflare.

You own the Cloudflare account, the data inside it and any domain you connect to it. You do not own the my-cbt application installed on top of them. The application is licensed to you under section 6 only for as long as your subscription is active. If your subscription ends, your right to run or possess the application ends with it, even though the application files remain in your Cloudflare account until they are removed.

We do not receive a copy of your database, do not maintain a backdoor into it and cannot read its contents. The scoped Cloudflare API token we keep is limited to deploying application code to your install. The token cannot read your data. When we release software updates, only application code is pushed. Updates do not read, copy, alter or delete data in your database.

4. Subscription and billing

The portal is sold as a monthly subscription processed by Freemius, our authorized reseller and payment processor. The fee covers your right to use the application and to receive updates and support during the billing period. Freemius operates under its own terms and privacy policy, which apply alongside this agreement to the payment relationship.

Applicable sales tax or VAT, where required, is charged in addition to the listed price and collected by Freemius.

Your subscription renews automatically at the end of each billing period until you cancel. You can cancel from your billing portal at any time. Cancellation takes effect at the end of the current billing period. You retain access until then.

While your subscription remains continuously active, the price locked in at signup does not increase for you. If you cancel and later resubscribe, or if you pause and resume, current pricing applies.

5. No refunds, no free trial

We do not offer refunds, prorated or otherwise, for monthly fees already paid. We do not offer free trials. A fully functional live demo of the portal is available at demo.my-cbt.com, without signup, exactly so you can evaluate the product before subscribing.

The single exception is in section 19, covering the case where we end the agreement without cause.

6. License terms

Your subscription grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to use the my-cbt application for your own clinical practice during the active subscription period.

You do not acquire ownership of the application or any rights to its source code, design, default templates, branding, documentation or any updates released to it. You may not copy, redistribute, resell, sublicense, lease, modify, decompile, reverse-engineer or create derivative works of the application or any part of it. You may not remove or alter copyright, trademark or other proprietary notices.

The default worksheets, templates and content shipped with the portal remain our property. Custom content you create inside the portal belongs to you.

7. Your data and your clients’ data

You are the sole data controller for all data entered into your portal. That includes case files, session notes, worksheet submissions, messages, scheduling data and any custom fields you create.

Because your database sits in your Cloudflare account and we have no access to it:

  • Under HIPAA, we are not a Business Associate. No Protected Health Information is shared with us, received by us or processed by us at any point. Your obligations as the covered entity remain entirely with you. We do not sign Business Associate Agreements because no PHI flows to us.
  • Under GDPR, UK GDPR, PIPEDA and equivalent regimes, we are not a data processor in relation to your clients’ data. You are the controller, and Cloudflare, which hosts your account, may be your processor under your agreement with them.

Compliance with HIPAA, GDPR, state and provincial privacy laws, your professional licensing board, your malpractice carrier and any other rule that applies to your practice is your responsibility. We build the application so that your data architecture supports compliance. We do not provide legal advice or guarantee any specific compliance outcome.

8. Data we do hold about you

We hold your name, business email, billing details handled by Freemius, the domain we deployed your install on, any communications you send our support team and any messages you exchange with a business coach assigned to you. We use this to provide the service and contact you about your account. See our Privacy page for details.

9. Your Cloudflare account and your domain

Your install runs on a Cloudflare account we provisioned in your email address and transferred to you. The account is fully self-contained. No separate hosting, server or third-party service is required to run the application.

After transfer, the account is yours as-is. You set the password, you become the sole administrator and the account stays in that state unless you change it. We continue to deliver software updates to the install, but we do not manage the Cloudflare account itself, its settings, its billing or any feature you add to it.

You are responsible for:

  • the security of the password you set on the account and access to the email registered to it
  • not deleting the Worker, the database or the storage that make up your install
  • choosing and paying for any domain you connect to the install
  • approving and paying for any Cloudflare add-on or paid feature you opt in to, or any usage beyond Cloudflare’s free tier

You may either point a subdomain of your existing domain at the install by adding a DNS record on your existing DNS, or register a new domain dedicated to the portal. Domain registration and renewal are your responsibility. We do not touch the DNS, hosting or content of your primary practice website, beyond the single DNS record that connects the install if you choose that option.

We are not responsible for:

  • the consequences of you losing access to your Cloudflare account, your account email or your domain registrar
  • expired domains or interruptions caused by unpaid registration fees
  • third-party Workers, integrations, code or settings you add to your Cloudflare account
  • changes you or anyone with access to your account makes inside the install, including to the Worker code, the database, settings, environment variables or bindings, that disrupt or break the portal
  • changes you or anyone with access to your account makes elsewhere in the Cloudflare account
  • the operation or content of your primary practice website, which is outside the scope of this service

If your Cloudflare account becomes unreachable or your portal domain lapses, the portal will stop functioning, and we cannot recover information that we never held.

10. Acceptable use

You agree not to:

  • use the portal outside the scope of your own clinical practice
  • resell, sublicense, lease or share your access credentials
  • attempt to reverse-engineer, decompile, copy or extract the source code or any non-public part of the application
  • bypass the subscription gate, licensing checks or any security feature
  • store data in the portal unrelated to your therapy practice, including unrelated business records or third-party content you do not have rights to
  • impersonate other practitioners or hold yourself out as licensed in jurisdictions where you are not
  • use the portal for unlawful activity or to violate the rights of others
  • use the portal to send unsolicited bulk messages
  • use the application to develop a competing product

A material breach of this section allows us to suspend or terminate access without refund.

11. Technical support

Software has bugs, and updates occasionally introduce new ones. We take them seriously and work to fix them as quickly as we can. The fastest way to reach us is to open a support ticket directly inside your portal. It routes straight to our team along with the install context we need to investigate. If your portal is unreachable, write to [email protected] instead.

We provide technical support for issues caused by the my-cbt application. That includes bugs, deployment errors on our side, billing questions handled through us and guidance on how to use existing features. Support is provided in English, during business hours, on a best-effort response time. The base subscription does not include a guaranteed service level (SLA), uptime commitment or response-time commitment.

We do not provide support for:

  • your Cloudflare account beyond the my-cbt install itself, including any other Workers, settings, integrations or paid features you add
  • your domain registrar, your DNS settings outside what is required for the install or your email hosting
  • general IT or web development work unrelated to the portal
  • clinical questions, supervision, training or anything that requires a licensed professional

If an issue you report turns out to be caused by your Cloudflare account, your domain or a third-party service, we will say so and may direct you to the appropriate provider. We may, at our discretion, decline to spend further time on it or quote you separately for the work.

12. Updates, changes and discontinuation

We may release updates, fixes and new features at any time. We may also retire or modify features. If we make a change that materially reduces functionality you actively use, we will give reasonable advance notice by email. Feature requests are welcome and are not commitments.

If we discontinue the entire my-cbt service, we will give at least 60 days’ notice and refund any unused portion of your current billing period.

13. Coaching add-on

The Coaching add-on is a separate optional monthly subscription. Two plans are offered:

  • Coach 4: up to four hours per calendar month of business coaching work
  • Coach 8: up to eight hours per calendar month of business coaching work

Hours do not roll over from one month to the next. Unused capacity is forfeited at the end of each billing period.

How the work proceeds

The coach reviews your situation and proposes specific tasks. The coach provides a time estimate for each proposed task. You select which proposed tasks you want done that month. The coach performs the selected tasks and logs the hours used.

If a task takes the coach longer than the estimate, you are not billed for the difference. The estimate is the cost to you and any overrun is absorbed by us. Once your monthly capacity is fully used, the coach has no obligation to perform additional work until the next billing period.

The coach’s role

The coach is a human professional. The coach is not available 24 hours a day, is not your employee, is not your contractor and is not your agent. Sessions and tasks happen through your portal during reasonable business hours on a best-effort schedule.

The purpose of coaching is business development for your practice. Examples of work the coach performs include positioning, marketing copy, intake design, referral outreach, pricing analysis, profile rewrites and operational process improvement.

You may change coaches by writing to [email protected].

What coaching is not

Coaching is general business assistance based on the information you provide. It does not constitute legal advice, accounting or tax advice, financial planning advice, clinical supervision, medical opinion or any other regulated professional service. The coach does not replace an attorney, accountant, tax advisor, financial planner, clinical supervisor or any licensed professional.

You are responsible for verifying that anything the coach suggests or produces is legal, appropriate and suitable for your jurisdiction and your practice before acting on it.

Neither we nor the coach are liable for the consequences of decisions you make or actions you take based on coaching outputs. That includes lost revenue, regulatory consequences, professional sanction, reputational impact, tax outcomes or any third-party claims arising from how you use what the coach provides.

Ownership of coaching outputs

You own the deliverables produced specifically for you by the coach, including drafts of marketing copy, page designs, intake forms, outreach letters and similar artifacts. We retain ownership of any internal methodology, template library, prompt set or reusable component the coach draws on to produce that work.

Canceling coaching

You may cancel coaching at the end of any billing period from your account. If you cancel mid-month, the coach may stop work immediately and unfinished work may not be completed. The base portal subscription continues separately and is unaffected.

14. Intellectual property

The my-cbt application, including all source code, design, default content, branding, trademarks, documentation and improvements, is and remains our property and the property of our licensors. Nothing in this agreement transfers any of those rights to you.

If you send us feedback or suggestions, we may use them to improve the product without compensation or attribution.

15. Confidentiality

Information you share with us or with a coach in connection with the service is treated as confidential and used only to provide the service. We do not disclose it to third parties except as needed to operate the service, as required by law or with your consent. We retain it only as long as needed to support your account and meet legal obligations.

We do not access your portal database. Your clients’ clinical information is not within the scope of what we receive. You remain bound by your own professional confidentiality obligations toward your clients.

16. No warranty

The my-cbt application and the Coaching add-on are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express, implied, statutory or otherwise, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness or uninterrupted availability.

We do not warrant that the application will be free of errors, that defects will be corrected, that the application will meet your specific clinical or business needs or that it will function with every third-party tool you use.

17. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability under or in connection with this agreement, across all claims combined, is capped at the amount you paid us for the service in the twelve months preceding the event giving rise to the claim.

We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages. These include loss of profits, loss of revenue, loss of goodwill, loss of clients, business interruption, reputational harm and any loss or corruption of data on infrastructure we do not control.

Nothing in this section limits any liability that cannot be excluded by applicable law, including liability for fraud, gross negligence or willful misconduct.

18. Indemnification

You agree to defend, indemnify and hold us, our affiliates and our personnel harmless from any claim, demand, loss, liability, damage, cost or expense, including reasonable legal fees, arising out of or related to:

  • your use of the portal outside the scope of this agreement
  • your handling of client data, including any regulatory or professional violation
  • content you upload to the portal or store in your Cloudflare account
  • your acts or omissions as a healthcare professional, including any clinical decision or outcome
  • decisions you make or actions you take based on coaching outputs
  • your dispute with Cloudflare, your domain registrar or any third party

19. Termination

You may terminate this agreement at any time by canceling your subscription. Termination takes effect at the end of the current billing period.

We may suspend or terminate access immediately, with or without notice, if:

  • you fail to pay after a reasonable grace period
  • you materially breach these terms
  • a law, regulator or court requires us to
  • your use of the portal threatens the integrity or security of our infrastructure or other customers

If we terminate this agreement without cause, we will give 30 days’ notice and refund any unused portion of your current billing period. If we terminate for cause, no refund is due.

On termination or expiration, your license to use the my-cbt application ends immediately. You must allow us to remove the application from your Cloudflare account, or remove it yourself, and you must not continue to operate, copy, distribute, host, sublicense, sell or otherwise use the my-cbt application code. The fact that the application files remain in your Cloudflare account until they are deleted does not grant you any right to use them. Your database stays under your control as described in section 20.

The restrictions in section 6 and the survival of sections 7, 14, 15, 16, 17, 18, 22, 23 and 27 remain in effect after termination.

20. Data export at the end

Before your access ends, you will be prompted to export your data from the portal in one click. After your portal is decommissioned, your database remains in your Cloudflare account under your sole control. We do not keep a copy.

If you are unable to export before your subscription lapses, write to [email protected] promptly. Where feasible, we will allow a reasonable additional window. We do not guarantee data recoverability once an install has been decommissioned.

21. Changes to these terms

We may update these terms from time to time. For material changes, we will email you at the address on your account at least 14 days before the change takes effect. Continued use of the portal after that date counts as acceptance. The “Last updated” line at the top of this page shows the most recent revision.

22. Governing law and venue

This agreement is governed by the laws of the State of Israel, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to this agreement will be brought exclusively in the competent courts of Tel Aviv-Yafo, Israel and the parties consent to their exclusive personal jurisdiction. The UN Convention on Contracts for the International Sale of Goods does not apply.

If you are a consumer with mandatory rights under the law of your country of residence, this section does not override those rights.

23. Dispute resolution

Before commencing any legal action, the parties will attempt in good faith to resolve the dispute through written notice to [email protected] and a reasonable opportunity for direct discussion. Either party may seek injunctive relief from a court at any time.

24. Force majeure

Neither party is liable for delay or failure of performance caused by events beyond reasonable control, including natural disasters, war, civil unrest, terrorism, pandemic, government action, internet or utility outages or third-party infrastructure failures.

25. Assignment

You may not assign this agreement, in whole or in part, without our prior written consent. We may assign it in connection with a merger, acquisition, sale of assets or corporate reorganization, as long as the successor assumes our obligations to you.

26. Independent parties

We and you are independent parties. Nothing in this agreement creates a partnership, joint venture, employment relationship or agency between us. Neither party can bind the other.

27. Notices and electronic communication

Notices to you are sent by email to the address on your account. Notices to us are sent to [email protected]. You agree to receive contracts, notices and disclosures electronically.

A failure or delay by either party in enforcing any provision is not a waiver of that provision or any other.

28. Severability and entire agreement

If a provision of these terms is found unenforceable by a court, the rest remain in effect and the unenforceable provision is reduced to the minimum extent needed to make it enforceable. These terms, together with our Privacy page and the Freemius checkout terms, form the entire agreement between you and my-cbt regarding the service and supersede any prior arrangement on the subject.

29. Third-party services

The portal integrates with third-party services for payments (Freemius), email delivery, calendar sync (Apple Calendar, Google Calendar) and similar functions. These services operate under their own terms and privacy policies, which you accept when you use them. We are not responsible for the availability or behavior of third-party services.

30. Contact

For anything arising under these terms, write to [email protected].